- Custom Reporting - Do you need to track specific information regarding your after-hour calls to the answering service for compliance reporting to healthcare agencies or other groups? Would you like to track your calls per hour to adjust your on call scheduling seasonally? Custom designed databases and reports may be a good option for you. For more information, […]
- Advanced Answering Center Encourages Employee Wellness During STEPtember! - Advanced Answering Center has partnered with call centers in both the United States and Canada to create an annual STEPtember event to promote employee wellness through movement and friendly competition. This Walking Challenge has each team member track their steps taken for a week and enter them into a web site. The site has individual […]
- Mandatory 10-Digit Dialing for Local Calls Implemented Nationwide Effective 10-24-2021 - The Federal Communications Commission (FCC) approved the creation of 988 as the 3-digit abbreviated dialing code to reach the National Suicide Prevention Lifeline starting on July 16,2022. To implement this change Nationwide, all states where 988 is a working prefix (including Vermont and New Hampshire), must implement mandatory 10-digit dialing for all local calls by […]
