Do you need to track specific information regarding your after-hour calls to the answering service for compliance reporting to healthcare agencies or other groups? Would you like to track your calls per hour to adjust your on call scheduling seasonally? Custom designed databases and reports may be a good option for you. For more information, […]
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Advanced Answering Center Encourages Employee Wellness During STEPtember!
Advanced Answering Center has partnered with call centers in both the United States and Canada to create an annual STEPtember event to promote employee wellness through movement and friendly competition. This Walking Challenge has each team member track their steps taken for a week and enter them into a web site. The site has individual […]
Mandatory 10-Digit Dialing for Local Calls Implemented Nationwide Effective 10-24-2021
The Federal Communications Commission (FCC) approved the creation of 988 as the 3-digit abbreviated dialing code to reach the National Suicide Prevention Lifeline starting on July 16,2022. To implement this change Nationwide, all states where 988 is a working prefix (including Vermont and New Hampshire), must implement mandatory 10-digit dialing for all local calls by […]
Advanced Answering Center Celebrates 30th Anniversary
Advanced Answering Center has been providing high-quality, award-winning service for over three decades. John and Maggie Suker purchased a small customer base from a local service operating a cord board with the vision of providing high quality telephone answering services to their paging customer base. Through hard-work and dedication to the core value of exception […]
Advanced Answering Center Wins Industry Service Award for the Second Year
The National Equipment Owners Association awarded Advanced Answering Center the 2019 Superior Agent Service award for outstanding service. The NAEO Superior Agent Service Award program is a ‘mystery caller’ program that evaluates call center agents by an independent panel of judges over a six month period. Superior Agent Service is defined as a level of […]
Advanced Answering Center Wins Superior Agent Service Award
The National Equipment Owners Association awarded Advanced Answering Center the 2018 Superior Agent Service award for outstanding service. The NAEO Superior Agent Service Award program is a ‘mystery caller’ program that evaluates call center agents by an independent panel of judges over a six month period. Superior Agent Service is defined as a level of […]
Advanced Answering Center Account Programming Manager Wins National Award
Kaylin Cowherd was awarded the 2018 William and Eleanor Curtin Scholarship in Fort Lauderdale, Florida. Mr. and Mrs. Curtin, the founders of AMTELCO, were early entrepreneurs in the telecommunications industry. The award is presented annually to a motivated, curious individual who demonstrates similar vision and a desire to pursue a career in communications. Congratulations Kaylin!
CVC Two-Way Radio Introduces the Largest Push To Talk Repeater Network in the Northeast!
CVC Two-Way Radio is pleased to announce the construction of a multi-site interconnected repeater network covering nearly all of Vermont and Upstate NY. This system is perfect for any size fleet including school busing, waste disposal, fuel delivery, municipalities, etc. System features include integrated GPS vehicle location, multi-site coverage, cellular like site to site roaming […]
Advanced Answering Center Expands Services Through System Upgrades
Advanced Answering Center has recently upgraded all system features and hardware. This upgrade allows for enhanced call scripting, flexible call routing and automated dispatch. These features streamline the call handling process enabling our staff to train quicker and continue to execute the excellent customer service our customers have come to expect. We are now able […]
CVC Paging Launches Campus-wide Paging System Solution for Dartmoth-Hitchcock Medical Center
Dartmouth-Hitchcock Medical Center has been utilizing CVC Paging’s wide-area paging system for over 10 years. DHMC also operates a campus-wide paging system utilized by over 5000 pagers for doctors, clinicians, code teams and other team members. After discussions with multiple paging experts, DHMC selected CVC Paging to provide a solution to address the much needed […]