Customized Answer Phrases: Tell us how you want your phone answered. With a customized answer phrase, we will answer your line with the name of your business and in a format consistent with how you answer in your office.
Customized Account Greetings: You can record a greeting on your account in your own voice to provide callers with information on office hours or any special instructions. You can change the greeting anytime from anywhere. This greeting will play on the first ring and then the call will be answered by one of our well-trained operators offering assistance. You can have different greetings played based on time of day or day of the week.
Personalized Account Message Taking Scripts: You tell us what information you need from callers and we will design programming to accurately gather the information you need and dispatch according to your protocols.
Contact Based Dispatching: In addition to customized message taking and protocols, we can build in escalation timing and steps at the account and individual employee level. How we reach each person and how long we wait before escalating urgent calls to another number or person are all designed in collaboration with you for consistent, accurate dispatching of your important messages.
Customized Databases: Do you have a database containing information to be used for call handling? A reservation list, a property list with associated on call details or lockout codes, a territory list for accurate call dispatching? We can integrate these lists into our custom programming on your account for fast and accurate call handling.
Message History: All messages saved on the system are date and time stamped with the operator’s initials. All steps of dispatching and message delivery is documented in the message history.
Message Archive: All text messages saved on your account are stored for up to five years. These archives can be searched by caller name, phone number or any other relevant information to provide you with detailed reporting of call history as requested.
Detailed Reporting: Statistics on every call in our system are carefully monitored and tracked. We capture everything from how many times a call rang, the amount of time spent talking to the caller to who hung up first – the caller or the operator.
On-Call Scheduling Portal: Our web based On-Call Scheduling Portal allows you to log into our system any time of day or night with a secure login name and password and make changes to your schedule. Because you are making the changes directly on our system, they take effect immediately.
Update your on-call schedule from any PC with an Internet connection. Click here to learn more about using Web On Call.
Voice Logger: All inbound and outbound calls are digitally recorded and stored for security and quality control.
Toll Free Numbers: Call forward to a toll-free number assigned to your account or give the number out to your customers.